Privacy policy

Last Updated: October 3, 2026

At TotalGoods.shop, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from TotalGoods.shop.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number, where provided
Order and purchase information
Payment and transaction information
Information you provide when contacting customer support
Information about how you use or interact with our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Arrange delivery of your purchases
Send order confirmations and shipping updates
Respond to customer service requests
Communicate with you about your orders
Maintain and improve our website and services
Detect, prevent, and investigate fraud or unauthorized activity
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes incompatible with this Privacy Policy unless permitted or required by applicable law.

3. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be handled directly by the applicable payment processor in accordance with its own privacy policy and terms.

TotalGoods.shop does not intend to store complete payment card details on its own systems unless specifically necessary and permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the shopping experience.

Depending on the technologies used on our website, you may be able to manage certain cookie preferences through your browser or available website settings.

Some cookies may be necessary for essential website functions and may not be optional.

5. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Payment processors
Shipping and delivery providers
Website and hosting service providers
Customer service and technology providers
Fraud prevention and security providers
Professional advisers, where necessary

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, customers, website, or business.

We do not sell your personal information for money.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about products, promotions, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message or by contacting us at help@Total-Goods.shop.

Transactional communications, such as order confirmations and important information about your purchases, may still be sent when necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information, subject to applicable legal exceptions
Request information about how your personal information is used or disclosed
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To exercise applicable privacy rights, contact us using the information below.

We may need to verify your identity before completing certain requests.

12. United Kingdom and Other Privacy Rights

If you are located in the United Kingdom or another jurisdiction that provides additional data protection rights, you may have additional rights under applicable privacy and data protection laws.

Where required by law, we will process personal information in accordance with those requirements and provide applicable rights and protections.

13. United States Privacy Rights

Certain U.S. states provide residents with specific privacy rights. Depending on your state of residence and applicable law, you may have rights concerning access, correction, deletion, or certain uses and disclosures of your personal information.

If you believe you have a privacy right that applies to you, please contact us at help@Total-Goods.shop.