Refund policy

Last Updated: October 3, 2026

At TotalGoods.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the return and refund terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

Be unused and in its original condition.
Be returned with its original packaging, where applicable.
Include any accessories, manuals, or other items that came with the product.
Be accompanied by proof of purchase or your order number.

Some products may be excluded from returns where permitted by applicable law, including items that are personalized, perishable, or otherwise not suitable for return.

2. How to Request a Return

To request a return, please contact us at help@Total-Goods.shop with:

Your order number
The item you wish to return
The reason for the return
Photos of the item, if it arrived damaged or defective

Please do not send an item back before contacting us. We will provide return instructions when your return request is approved.

3. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or the item arrived damaged or defective, please contact us so we can review the issue and provide appropriate assistance.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return is due to an error on our part.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at help@Total-Goods.shop as soon as possible.

Please include your order number and photographs showing the issue. We will review the situation and, where appropriate, offer a replacement, refund, or other appropriate resolution.

6. Exchanges

We do not guarantee direct exchanges for all products. If you need a different item or variation, you may be asked to return the original item and place a new order.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law. This may include:

Personalized or customized products
Perishable products
Products that cannot be returned for health or hygiene reasons after being opened
Gift cards or similar items
Items specifically identified as non-returnable on the product page

8. Refund Delays

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund, contact us at help@Total-Goods.shop and we will assist you.

9. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable laws in the United States, United Kingdom, or other applicable jurisdictions.