Shipping policy

Last Updated: October 3, 2026

Thank you for shopping with TotalGoods.shop. We are committed to providing a simple and reliable shipping experience for our customers in the United States and United Kingdom.

1. Shipping Destinations

We currently ship orders to customers located in:

United States
United Kingdom

Shipping availability may vary depending on the product and delivery address.

2. Processing and Shipping Time

Orders are processed and prepared for shipment after payment has been successfully received.

Our estimated delivery time is 6–8 business days.

Please note that delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, holidays, customs processing, or other circumstances outside our control.

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates on eligible orders.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Delayed or Lost Orders

While we work with shipping carriers to ensure timely delivery, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at help@Total-Goods.shop and provide your order number and delivery details. We will assist you in determining the status of your shipment.

TotalGoods.shop is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs delays, holidays, or incorrect delivery information provided by the customer.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that you entered an incorrect address, please contact us as soon as possible at help@Total-Goods.shop. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Customs and Import Charges

For orders shipped internationally, including shipments between the United States and United Kingdom, customs duties, import taxes, or other applicable charges may apply depending on the destination and local regulations.

Any such charges, where applicable, may be the responsibility of the customer.

8. Delivery Issues

If your package arrives damaged, incomplete, or appears to have been delivered but cannot be located, please contact us promptly at help@Total-Goods.shop with your order number and relevant details.

We will review the issue and work with you to determine the appropriate next steps.